How Connections can help

Testimonials

Clients we're proud to have worked with ...

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Case study

Kent coach operator rescues holiday makers ...

Stranded airline passengers

Case study

Connections manage travel for Reading and Leeds festivals ...

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A selection of clients we're proud to have worked with:

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Brand & Deliver logo

Client testimonial

"I just wanted to say a huge thanks for all your help over the last couple ... read more ...

Nikki Rees, Event Manager
brand&deliver

CAA logo

Client testimonial

"Following the collapse of the XL Holidays Group, Connections ... read more ...

Chris Henderson,

Consumer Protection Group (ATOL)

Anglia Battlefield Tours

Client testimonial

"The continuing success of our business has meant greater demands on staff ... read more ...

Alison Biegel, General Manager
Anglia Battlefield Tours

See Tickets logo

Client testimonial

"We required specialist help in organising coach transfers for 1000s ... read more ...

Mark Kristensen-Bagguley,

Logistics, See Tickets

Stranded passengers

Case study - Rescuing stranded passengers

Faced with repatriating thousands of stranded passengers following the collapse of XL Airways, the Civil Aviation Authority was responsible for ensuring that all passengers were flown back to the UK with minimum delay following the end of their holiday.

Emergency response

The sheer scale of the operation meant that the CAA was unable to fly all passengers back to their original departure airport resulting in thousands of travellers finding themselves displaced and requiring transport for both themselves and their luggage.

With limited resources the CAA needed to secure coaches of various sizes at extremely short notice from every major airport in the UK to get them all back home quickly and safely. With no initial idea of the scale of operation, the CAA made the decision to outsource the management of ground transport to Connections just hours prior to the first transfer.

"During the ensuing two week period, Connections secured enough vehicles to transfer 12,000 passengers from airports spread as far afield as Gatwick and Glasgow - quite often with only a couple of hours notice."

A managed solution

With a national network of hundreds of approved suppliers, Connections was well placed to manage the sourcing of vehicles and also played a pivotal role in the liaison between the CAA, operators, drivers, airport authorities and on occasions, concerned passengers.

During the ensuing two week period, Connections secured enough vehicles to transfer 12,000 passengers from airports spread as far afield as Gatwick and Glasgow - quite often with only a couple of hours notice.

Whilst vehicle availability was the priority, Connections was also tasked with the management and communication of the costs incurred. By comparing the market it was possible to secure suitable vehicles at market rates, thereby protecting the CAA from potential exploitation of an emergency situation. In addition, Connections ensured that all operators were paid on time and thanked for their co-operation.


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